Dealing with the delays or losses caused by looting
EFSA expects that deliveries in some parts of Gauteng and KZN will be delayed or even lost due to the present unrest.
We recommend to e-shops which expect delays to place a message on their website to warn customers.
Everyone will be aware of the problems – which include warehouse staff and delivery personnel being unable to travel to work due to the closure of public transport in some areas.
For customers expecting deliveries, we suggest that they contact the seller to check if delays are expected.
In the case of losses from looting, we recommend that the delivery company and the seller informs customers by email or SMS as soon as possible and lets them know what compensation mechanisms are available.
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