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EFSA - Protecting your rights as an ecommerce business and expressing your needs to the relevant government departments and opinion formers

It has been a year of reckoning: a year that lit a fire beneath online payments in South Africa, transforming eCommerce while creating immense economic pressure. As the global pandemic waged war on government process, merchant sales and consumer behaviour, companies were faced with tough decisions and mercurial markets that reshaped how they worked, innovated and delivered services. It was tough and it was brutal, but it was also a year that has taught the retail sector essential lessons in online engagement and created opportunity amid the complexity of a pandemic.

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Help needed if you are an e-shop please complete this questionnaire https://ee.kobotoolbox.org/x/F7Tc93BJ  from the UN Economic Commission for Africa? This will greatly help them get an idea of ecommerce activity in Africa. Thank you very much in advance

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Please may we remind all e-shops or e-platforms to continue to carry the government COVID announcement prominently on your website. EFSA continues to work closely with government with twice weekly conference calls. Government is monitoring sites and has told us that a number of ecommerce sites have removed the COVID link recently. Please let us…

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A membership perfectly suited to South Africans which are already selling online and want to improve their site, increase their traffic, grow their sales and streamline their business. Entrepreneurs and people working for online businesses can come together to help one another by sharing their experiences and knowledge. This community is here to help everyone…

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We had the opportunity to get in contact with our new strategic partner to SAITEX, Alastair Tempest of Ecommerce Forum South Africa. During these times of uncertainty come about times of resilience. In our interview with Alastair we discuss the impact of Covid-19 on the ecommerce industry and how Ecommerce Forum South Africa is addressing this internally…

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The volume of world merchandise trade may fall drastically in the first half of 2020 as the pandemic disrupts the global economy, according to the WTO Goods Trade Barometer released on 20 May. The index currently stands at 87.6, far below the baseline value of 100, suggesting a sharp contraction in world trade extending into the 2nd quarter. The Barometer…

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Facebook Shops has been launched in the USA as a way for businesses to list their products on Facebook and Instagram. FB points out that since the COVID-19 pandemic started there has been a surge in e-commerce. Facebook Shop is free and makes it simple to set up a single online store for customers to…

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The EFSA has engaged government since the start of the lockdown and had produced a number of letters and papers for government pointing out the public health benefits of home delivery and concerns that SA ecommerce was being left behind by the strict rules on ecommerce. This lead to Minister for Trade Patel issuing directions…

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I keep on hearing learned lawyers giving speeches about the Protection of Private Information Act (POPIA), and saying that this law is unique in Africa. There is a new tool from UNCTAD which charts all relevant legislation for ecommerce (https://unctad.org/en/Pages/DTL/STI_and_ICTs/ICT4D-Legislation/eCom-Global-Legislation.aspx) including data privacy laws which are to be found in Angola, Benin, Burkina Faso, Chad,…

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