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This regulation aimed to improve the way Europeans access and use their online subscriptions to content when travelling or staying temporarily in another European country. Portability, together with mobile roaming and the removal of unjustified geo-blocking, is a cornerstone of the European Commission’s Digital Single Market policy. So the EU did a survey and discovered…

On 11 April the National Consumer Tribunal ruled that Volkswagen Financial Services must refund, with interest, customers it charged for on-the-road, administration and handling service fees since 2007. This ruling has raised the legality of installment agreements that consumers sign prior to taking delivery of vehicles bought from dealers (and other financing agreements for other…

Competition commissioner Tembinkosi Bonakele unveiled his provisional report on data costs on 25 April. The report is part of the Competition Commission’s market enquiry into the telecoms industry which dates back to August 2017. The report has confirmed SA’s data prices are too high, exploit the poor and that retail price structures lack transparency. The Commission also noted…