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EFSA - Protecting your rights as an ecommerce business and expressing your needs to the relevant government departments and opinion formers

COVID-19 Safety requirements for ecommerce

E-shops of whatever size should follow government requirements (https://cdn.ymaws.com/www.ccmg.org.za/resource/resmgr/files/covid-19/HSPractitioner_guide_1May202.pdf). These require respecting social distancing (1.5 meters); wearing cloth masks; sanitizing hands when entering and exiting the workplace; wearing gloves when handling good (including packaging and parcels).

Covid-19 Occupational Health and Safety Measures in the Workplaces directions published on 29 April (Notice 479)

In addition EFSA calls on e-shops to

Test staff on arriving with a thermometer.
When fulfilling orders sanitize all packaging;
Ensure that companies that deliver your products follow the South African Express Parcel Association (SAEPA) Protocol
If you deliver yourself, ensure that your delivery staff follow the SAEPA Protocol
If you use a contact centre ensure that it follows the requirements of theContact Centre Management Group (CCMG)
If you run a contact centre ensure that you follow the requirements of the CCMG

Further information is available from:

The South African Express Parcel Association (SAEPA) website is https://www.saepa.org.za/
The Contact Centre Management Group (CCMG) website is https://www.ccmg.org.za/

Lauretta Ngakane

Lauretta Ngakane

Lauretta Ngakane is a seasoned Communications and Reputation Management Specialist with decades of experience in both the public and private sectors. She is a highly focused, independent and well established professional with an extensive track record of advancing brands, organizations and individuals.

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