NEWS
The Marvels of AI Noise in contact/call centres is inevitable and has an impact on Average Handle Time and Customer Experience. Callers request agents to repeat the information or do not hear the key messages,…
Read MoreThe Consumer Goods and Services Ombuds CGSO) is the official body to which consumers complain on any retail issue – off-line and online. EFSA works closely with the CGSO on…
Read MoreThis Newsletter has strongly recommended that more is done to prevent cybercrime for many years. We are delighted that the ECOM Africa conference in April has that issue on its…
Read MoreThe Financial Conduct Authority (FCA), Britain’s financial watchdog, has fined the UK subsidiary of Nigeria’s Guaranty Trust Bank $9.3m for what it says are further failures in its anti-money-laundering systems and controls. “These…
Read MoreWIPO and WTO Course on Intellectual Property The course is designed to improve the capacity of policymakers to develop national expertise in international IP law and policy issues. The focus…
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