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The Marvels of AI

Noise in contact/call centres is inevitable and has an impact on Average Handle Time and Customer Experience. Callers request agents to repeat the information or do not hear the key messages, agents burn out due to noise, and disruptions make it tricky to listen to recordings for quality assessments. How can this be mitigated?  AI-powered software solutions are now on the market which remove real-time and bi-directional distracting background noise from VoIP and customer calls. This permits participants on both sides of a call immediately to enjoy clearer sound, no matter where they are.

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Alastair Tempest

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