Posts by James van der Hoven
How to address disgruntled customers
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Read MoreAlastair Tempest – Ecommerce in South Africa during COVID-19
In this video, CEO Alastair Tempest of the Ecommerce Forum South Africa talks about work being done with government around Ecommerce.
Read MoreTear down barriers and African e-commerce will thrive, say CEOs
Participants at UNCTAD’s Africa eCommerce Week discover that e-commerce will flourish only when governments and businesses across the continent work together. Read more here
Read MoreGeneral Notice for the 2018 Festive Season
Every year during the festive season there is a significant increase in the number of transactions processed through the payments system. Considering the great number of role-players involved when processing a transaction, it could occur that a card transaction is unsuccessful due to a number of potential system challenges. As we understand this could cause…
Read MoreLaunch of the Ecommerce Forum Africa (EFSA)
Major players in ecommerce launched the new Ecommerce Forum Africa (EFSA) on 12 November in Johannesburg and 13 November in Cape Town. The mission of the EFSA is to drive sustainable, profitable and reputable growth of the ecommerce business in Africa. Mr Nic Robertson, Chairman of the EFSA and Head of Strategy and New Business…
Read MoreEuropean Court of Justice Overturns the EU-US Safe Harbor Agreement
A lot of people have asked me what I felt about the European Court of Justice (ECJ) ruling on Wednesday 7 Oct. This is how I have replied – The European Commission (EC) has been wasting time with its (so far failed) Data Protection Regulation, rather than looking at some of the major issues that have…
Read MoreLooking beyond the obvious in sub-Saharan Africa: The rise of e-commerce
The building blocks for future developments in e-tailing are emerging in sub-Saharan Africa, as a growing middle class and young population create a demand for products that store-based retail simply cannot meet, due to a lack of shopping malls and gridlocked cities… Advances have been most notable in Nigeria where a surge in telecom investments…
Read MoreTrusted payment gateway services providers a key competitive differentiator
The landscape of local e-commerce is increasingly becoming a cutthroat and competitive space. SA’s online retail sector has a forecasted growth of 15.9% CAGR and will be worth an estimated R9.5bn in 2018 according to a recent survey released by PwC. Brendon WilliamsonBrendon Williamson Unsurprisingly, the sector is seeing an influx of new entrants which…
Read MoreHow 3D secure is affecting SA online stores
Despite showing significant growth in 2014 and into 2015, the South African e-commerce market has hit another hurdle threatening its progress. The onset of compulsory 3D Secure implementation on March 1, 2015, for all online stores meant that the CVV number would no longer be sufficient for making secure online purchases. This was largely driven…
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