Consumer Protection – Product Liability in Kenya

The SA Consumer Protection Act protects consumers from faulty products. Recently the Parliament in Kenya has been debating introducing the same protection. Kenyan consumers will have the right to reject goods and obtain refunds, or compel manufacturers to repair or replace faulty and poor-quality products if Parliament approves changes to the law aimed at protecting buyers from substandard products. The proposed law seeks to empower consumers to return goods within a week of delivery if they are defective, unsafe, not of merchantable quality, or were not examined by the suppliers before delivery. The Bill further seeks to shift the burden of proof to a supplier of goods.