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The Latest from Europe

Our Consumer Protection Act is closely modelled on the EU’s rules protecting consumers, particularly those to do with selling at a distance (including ecommerce). In this Newsletter we therefore always follow important changes to the EU’s rules. In a recent case, the European Court of Justice has decided that online retailers don’t need to provide a phone number on their website, as long as customers are offered other ways to contact the ecommerce company. This case came about because the Federation of German Consumer Organizations (VZBV) sued Amazon which did not offer a phone number that customers could call. In Germany, the law that says online retailers need to provide a phone number.

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Shahrain Coovadia

Shahrain Coovadia is a Cyber Security Consultant at Deloitte, South Africa. Prior to joining Deloitte she started a web-design studio, and worked at the University of Cape Town as a teaching facilitator. Shahrain graduated from the University of Cape Town with a Bachelor of Commerce Honours specialising in Information Systems. She currently facilitates web & database management for Ecommerce Forum South Africa (EFSA).

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