Announcement
More about the Importance of Customer Relations
While I was preparing for the CCMG conference I came across a 2019 report by Dimension Date. According to the research, 33% of respondents agree that good customer experience will…
Read MoreThe Contact Centre Management Group (CCMG) Conference
I took part in a panel at the annual CCMG conference, entitled “E-Tailing and its effect on the future of retail” with Bradley Elliot of Platinum Seed and Tarryn Kay…
Read MoreUNCTAD unveils 7 top advocates for women in tech and ecommerce
In April, I reported that UNCTAD had set up an “eTrade for Women” programme. Our Board member, Mpho Sekwele, then started a monthly series of interviews of women in ecommerce…
Read MoreRe-Industrialising Africa
In the report of the Economic Commission for Africa at the WTO Public Forum, above, readers will have noted that manufacturing in Africa as a whole has reduced over that…
Read MoreAfrica – Ease of Doing Business and Improving Africa’s Economies
Mauritius is the highest-ranked sub-Saharan African economy overall followed by Rwanda, Kenya and South Africa respectively. Regulatory reforms in Togo and Nigeria have elevated those economies to be among the…
Read MoreThe African Union Holds its 2nd Ecommerce Conference in Dakar, Senegal
I attended this AU meeting from 15-17 Oct in Dakar. The 1st Ecommerce conference had been held in Nairobi in July last year. The aim of the meeting was to collect…
Read MoreThe President’s 4IR Commission holds a Workshop, 31 Oct
I was one of nearly 80 participants to attend a workshop for the President’s Commission. 5 Commissioners attended and headed up breakaway sessions. The meeting heard that the Commission had…
Read MoreThe Ecommerce Forum South Africa (EFSA) has launched its Safe.Shop Trustmark.
This has been an exceptionally busy month for us at EFSA, However, the main achievement has been the launching on 23 Oct of our Safe.Shop Trustmark after a successful 6…
Read MoreWomen in Ecommerce. The Interview
We continue our series of interviews by EFA Board member Mpho Sekwele with leading women in ecommerce. Readers can subscribe to these interviews on our website as, sadly, we do…
Read MoreOpportunities
Every month we try to bring some opportunities for you, our readers. The French team in SA invites you to attend “Ambition Africa” the biggest Franco-African B2B event in the…
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