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Click and Collect in South Africa

Woolworths is expanding its click and collect drive-through shopping service, joining others in the sector forced to innovate during the lockdown and help consumers get vital supplies. For the Easter period, the retailer opened up almost 2,000 additional delivery slots, which were taken up in a matter of hours to deal with the spike in demand. Pick n Pay is offering a similar drive-through service.

Customers submit their shopping lists to participating stores and collect their groceries later. Pick n Pay said its online shopping service had also been in high demand over the last few weeks. It has already increased its delivery capacity by well over 2,000 slots per week.

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Alastair Tempest


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