PRESS RELEASES

Valentine’s day had SA’s ecommerce critics smugly denigrating online shopping as Net Florist failed to supply fresh flowers to the thousands of orders it received – but Net Florist managed to turn its disaster into a case study on how to execute a customer relations success. The annual, global Mastercard Love Index  has revealed that sentimental…

Do e-shops in SA offer a better choice of delivery options than available elsewhere?  A recent report by Parcellab from Germany analyses the strengths and potential capabilities in checkout, shipping and returns based on orders placed with the 100 largest German e-shops. The study (carried out in August 2018) found that consumers have almost no choice in shipping services.…

EFA responded to the Select Committee on Trade and International Relations in February with comments on the 2017 Copyright Amendment Bill’s ‘B’ version. We pointed out that SMEs in particular need a robust IP regime to prevent larger companies purloining their copyright particularly in a global ecommerce market. And we asked, would this Bill provide adequate protection?…

Every year during the festive season there is a significant increase in the number of transactions processed through the payments system. Considering the great number of role-players involved when processing a transaction, it could occur that a card transaction is unsuccessful due to a number of potential system challenges. As we understand this could cause…

AND THE INSIGHTS YOU WILL GAIN • Banks gaining shopper intelligence far ahead of most retailers – learn how they are doing it • Meet Generation Next; how wellness may be influencing their shopping habits • 20% of shoppers matter; customer data science techniques at work boosting ROI • Influencing influencers along the retail journey…

THE INSIGHTS YOU WILL GAIN; *  Big 6 platforms; latest stats, trends and Arthur Goldstuck’s insights *  Big 6 hot issues; two panels, latest issues shortlisted by 1,000’s of followers *  Enforceable social media guidelines for brands; IAB & ASA initiative *  SA Brand Index, top performing social brands and why *  Messaging; big 7…

AND THE INSIGHTS YOU WILL GAIN • Banks gaining shopper intelligence far ahead of most retailers– how they are doing it • Meet Generation Next; how wellness may be influencing their shopping habits • 20% of shoppers matter; customer data science techniques at work boosting ROI • Influencing influencers along the retail journey • New…

                                                       Southern Africa Statistics (estimates) 2017 Country                          Population          GDP per capita (US$)               Real GDP growth y-on-y       Exports ($bn)     Imports ($bn) Angola                               29.78m                    4,214                                               …

Sign up to watch this webinar recording! Join us for an interesting conversation on the status of e-commerce in Europe with other experts. What to expect from this (60”) Webinar: • The most interesting key facts & figures from the latest European Ecommerce Report. • Growth & Remaining Challenges in the European e- market with…