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EFA - Protecting your rights as an ecommerce business and expressing your needs to the relevant government departments and opinion formers

Load Shedding seriously threatens SA’s cross-border ecommerce

The continuous disruption of power in particular threatens SME and start-up companies selling to Europe and the USA by delaying response to queries and orders. Foreigners do not understand what “load shedding” is: they expect the same services as they get from other cross-border e-shops in other countries, including other African suppliers.

The damage to SA’s BtoB ecommerce is worrying. There have also been reports in the press that the telecoms are suffering the effects of on/off electrical power. As an example, our internet was knocked out during one outage and it took TelKom 8 days to come and repair it which seriously disrupted my work for EFA (and is a reason for the delay of this Newsletter).

 

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