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General Notice for the 2018 Festive Season

Every year during the festive season there is a significant increase in the number of transactions processed through the payments system. Considering the great number of role-players involved when processing a transaction, it could occur that a card transaction is unsuccessful due to a number of potential system challenges. As we understand this could cause confusion and frustration, we encourage cardholders to contact their issuing bank in the event of uncertainty to obtain clarity on the specific incident. For your convenience we have listed the relevant bank Call Centre numbers below.

BankCall Centre Number
Absa Bank LimitedRefer to back of card
African Bank Limited0861 000 555
Capitec Bank0860 10 20 43
Citibank NA South
021 427 3078 (SA only)
Finbond Bank Limited0860 004 249
FirstRand Bank
087 575 9404
Mercantile Bank
0860 119 925
Nedbank Limited0860 555 111
Postbank0800 535 455
Sasfin Bank Limited080 23 23 23 6
SA Bank of Athens
011 634 4420/7 (Office hours)
0861 102 205 (After hours)
012 810 1400 (SureCard)
Standard Bank of
South Africa
0860 123 000
Ubank Bank Limited0860 008 322

We wish you a joyful and pleasant 2018 festive season and would like to apologise in advance for any inconvenience that you may experience. We appreciate your understanding as we continue to pursue an efficient, reliable and safe National Payment System.



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