The Kenyan Revenue Authority has recently adopted a cloud-based CRM solution to assist with citizen engagement. This is helping to change the perception around the cloud and the benefits of cloud-based solutions versus the risks involved. Cloud-based solutions have the potential to improve dramatically business and are actually cheaper in the long run than continuing to maintain legacy equipment. Modern application services can help organisations to bridge the gap between their legacy technology and new solutions like the cloud and re-engineer their processes to create a customer-first experience.
Meanwhile, closer to home, according to ITWeb, the SA Department of e-Government is threatening to bring an e-government project (GBN) designed to link government bodies in Gauteng Province to a halt, citing irregular expenditure and non-delivery on the part of the government’s ICT agency, SITA, which is responsible for issuing ITC tenders. At the core of the dispute is the value of the tender – the Department of e-Government says the project costs R2.9 billion instead of the budgeted amount of R1.3 billion. Since its start in 2014 less than half the 3,000 government offices supposed to have been connected by the system has been.